Reference

How bk8login Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit or withdraw funds, and how we keep that information secure.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayYour right to access and correct dataClear data retention termsSecure account verification

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Session Data

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings in your browser, though some account functions rely on session cookies to work correctly.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We never ask for your full password or e-wallet PIN through email or chat.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable law after closure.

Requesting Data Changes

To request access to your data, correct inaccurate information or ask about deletion, contact us via live chat or email with your account username. We verify your identity before processing any change.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

What We Collect and Why We Use It

bk8login Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with bk8login, we collect the details you submit during registration — your name, contact number, email address and, where required for verification, identity documents. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction

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reference and amount to reconcile your wallet balance; we do not store your full e-wallet credentials on our servers. We also collect device and session data — such as IP address, browser type and pages visited — to protect your account from unauthorised access and to
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keep the platform running correctly for Malaysia connections. This data is used strictly for account management, fraud prevention, payment processing and communicating with you about your account. We do not sell your personal data to third parties. Where we share data with payment processors or technology
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partners, those parties are bound by confidentiality agreements and use the data only to complete the service you requested. You may request a copy of the data we hold, ask us to correct inaccuracies, or ask about data deletion by reaching our support team via live
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chat or email. Players in Kota Bharu and across Malaysia can submit requests through the same channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at bk8login

These are the questions we hear most from account holders about how their data is collected, stored and used. If yours isn't covered here, reach our support team through live chat.

We collect your name, email address, contact number and, where identity verification is required, a copy of your ID document. Device and IP data is also collected to protect your account from unauthorised access.

No. We record only the transaction reference and amount when a payment clears. Your e-wallet credentials stay with your e-wallet provider and are never stored on our platform.

Yes. Submit a data access request through live chat or email with your registered account username. We verify your identity first, then provide a summary of the data we hold on your account.

Some fields — including your phone number and preferred e-wallet for Boost or DuitNow withdrawals — can be changed directly in account settings. For name or identity corrections, contact support via live chat.

We share data only with payment processors and technology partners needed to run your account. Those parties are bound by confidentiality agreements and cannot use your data for any other purpose.

We retain account and transaction data for the period required under applicable local law after closure. Once that period ends, data is deleted or anonymised in line with our standard retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bk8login Handles Your Personal Information

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Requesting Data Changes

How to Reach Us About Your Data

Common Questions About Your Privacy at bk8login

01 What personal data does bk8login collect when I open an account?

02 Does bk8login store my Touch 'n Go eWallet or GrabPay login details?

03 Can I see what data bk8login holds about me?

04 How do I update the contact details linked to my account?

05 Does bk8login share my data with third parties?

06 How long does bk8login keep my account data after I close my account?

Privacy Policy

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